Course curriculum

  • 1

    Roles and Responsibility / Liability

    • The Roles and Responsibilities of a Security Guard

    • ​Areas of Responsibility

    • ​Relations with the Local Police

    • ​Authority to Question and a Basis for Making Decisions

    • ​Inspections

    • A Security Guard's Legal Responsibilities and Liabilities

    • ​Types of Laws: Criminal, Civil and Administrative

    • Administrative Law

    • ​Criminal Law - Part I

    • ​Criminal Law - Part II

    • Civil Law

    • Judicial System

    • ​Juvenile Justice System

    • Security Officer and Employer Liability

    • Sexual Harassment

    • Review of Criminal and Civil Laws

    • Terms and Review

    • Final Quiz
  • 2

    Public and Employer Expectations

    • Ethics

    • Professionalism

    • Job Conduct

    • Cultural Awareness

    • Cultural Awareness (Continued)

    • Sexual Harassment

    • Sexual Harassment (Continued)

    • Final Quiz
  • 3

    Communication

    • Groups Security Guards Communicate With

    • Communication Goals

    • ​English as a Second Language (ESL)

    • ​Public Relations with non-English speakers or ESL Speakers

    • ​Internal Company Communication Overview

    • ​Internal Communication Techniques

    • Internal Communication Recommendations

    • Protecting Communication Equipment

    • ​Communication Best Practices

    • Using Radios and Other Technology for Internal Communication

    • ​Monitors, VOIP, Texting, Twitter and Other Communication Methods

    • ​External Company Communication

    • To Use the 10-Code or Not?

    • Final Quiz
  • 4

    Conflict Management

    • Ethics & Professionalism

    • Proper Conduct

    • Verbal and Other Communication Skills for Security Guards

    • ​Ways Security Guards Communicate

    • ​Security Guards and Public Relations: It's Mostly Talk

    • ​General Guidelines for Customer Service and Public Relations

    • Crisis Intervention / Conflict De-Escalation

    • ​Public and Private Incident Challenges

    • ​Approach and Challenge Tips

    • General Guidelines for Crisis Intervention

    • ​Communicating with the Media

    • ​Introduction to Cultural Diversity

    • Recognizing Gender & Racial Harassment & Discrimination

    • Substance Abuse & Mental Illness

    • Final Quiz

  • 5

    Emergency Procedures

    • Emergency Response Procedures

    • General Guidelines for Developing Emergency Procedures

    • General Guidelines for Developing Emergency Procedures

    • People Involved in Planning Emergency Responses

    • Emergency Notification

    • Evacuation Exit Routes

    • Evacuation Exit Route Details

    • Assisting in an Evacuation

    • Evacuations

    • Shelter-in-Place

    • Fire Emergencies

    • Risk Assessment for Portable Fire Extinguisher Use

    • Major Evacuation Situations

    • Terrorist Threats

    • A Missing Child

    • Evacuating a Retail Store

    • Planning Guides

    • Final Exam